Question 1

How quickly can I start producing content after signing up?

Accepted Answer

You can produce your first piece of content within 5 minutes of signing up. Email + Google OAuth login, brand setup (1-minute wizard), first image or caption generation (30 seconds).

Question 2

Can I try a demo before signing up?

Accepted Answer

Yes — there are 3 demo personas (Starter/Pro/Enterprise) on the login page. No signup required; you see the real production interface. Signup is required only to actually generate content.

Question 3

What is the starter trial and how long does it last?

Accepted Answer

7-day starter trial, $3 one-time payment (no auto-renew). All modules unlocked. If you don't pick a plan at the end, read-only access stays but generation stops. Cancel anytime.

Question 4

Is there a 40% off promo for the first 3 months?

Accepted Answer

Yes. 40% off the first 3 months is auto-applied to every monthly plan. No promo code needed. After 3 months it reverts to standard pricing. Annual billing adds another 20% off on top.

Question 5

Will my price change later?

Accepted Answer

The price you start at is locked in. New pricing applies only to new customers. You can upgrade tiers anytime.

Question 6

What is the refund policy?

Accepted Answer

Unconditional refund within the first 14 days (no charges during trial; this applies to the first 14 days after subscribing). After that, pro-rated refund for unused months.

Question 7

Can I subscribe as an individual, and how is the invoice issued?

Accepted Answer

Both individual and business subscriptions are supported. For business subscriptions, enter your tax ID at checkout and an e-invoice is issued automatically.

Question 8

How do I cancel my subscription?

Accepted Answer

/app/account → Manage Subscription → Cancel. Access continues until the end of the period, auto-renew stops. Full refund within the cooling-off window.

Question 9

Which payment methods are accepted?

Accepted Answer

PayTR (Turkey — credit card, debit card, bank transfer) and Stripe (international — Visa/MC/Amex). PayPal not supported yet. Wire transfer is also an option for annual plans.

Question 10

Which AI engines do you use?

Accepted Answer

30+ AI engines integrated — top tier for image, video, audio, and text. The system automatically routes each task to the best engine for the job — you don't have to choose. Image flagship is multi-aspect cinematic, video is a blend of best-in-class motion engines, audio uses multilingual TTS.

Question 11

How many brands can I manage?

Accepted Answer

Depends on the plan: Starter 3 brands, Pro 10 brands, Enterprise unlimited. Each brand gets its own DNA, ICP, calendar, and team permissions.

Question 12

Can I use it with my team?

Accepted Answer

Yes. With the approval queue, one teammate prepares content and another approves/publishes. 3-25 team seats depending on the plan. Roles: Admin, Editor, Approver, Viewer.

Question 13

Are generated images/videos cleared for commercial use?

Accepted Answer

Yes. All generated content is licensed for commercial use. Unlimited rights for social media, advertising, websites, and print.

Question 14

Does it connect to my Shopify store?

Accepted Answer

Yes, one-click. /app/integrations → Shopify → store name → Connect. Products/orders/customers sync. Push generated content to Shopify with a single click.

Question 15

Is there a Trendyol/Hepsiburada integration?

Accepted Answer

Yes. Turkish marketplaces (Trendyol, Hepsiburada, N11, Pazarama) are supported via API key + secret. Grab them from your seller panel, paste once — product/order listing + content push start working.

Question 16

How does the Meta + Google Ads automation work?

Accepted Answer

Connect your ad account via OAuth. The cross-channel budget shifter rebalances spend between Meta and Google every day based on ROAS, pauses underperforming creatives, and tests new ones.

Question 17

Are you GDPR and KVKK compliant?

Accepted Answer

Yes, fully compliant. The privacy notice is published and the registry application is filed. Your data is stored within the EU (Frankfurt), never sold to third parties, and can be deleted on request.

Question 18

How long is my data stored?

Accepted Answer

As long as your account is active. If you delete your account, all data is permanently erased within 30 days (excluding invoice/subscription records required by law).

Question 19

Can AgentFabrica employees access my data?

Accepted Answer

Only with your written consent during a support request. The product team sees anonymized usage statistics only and cannot access content/brand data.

Question 20

Can I resell to my clients under my own brand as an agency?

Accepted Answer

Yes — the White-Label Agency plan provides a sub-domain (client.your-domain.com), your own logo, custom email domain, and your own pricing. Bundled with Enterprise or available as an add-on.

Question 21

What are the affiliate program commission rates?

Accepted Answer

Bronze 10% → Silver 12% → Gold 15% → Platinum 18% (first 3 months). After 3 months, recurring 5%/7%/10%/13%. Tier auto-updates based on referral sales.

Question 22

Is there API access?

Accepted Answer

REST API access on Pro and Enterprise plans. Generate a token in Settings → API Keys; docs live at /api/docs. Webhook support is included (order, generation, payment events).

Question 23

What should I do if the system slows down?

Accepted Answer

First check /app/system-health — every engine/API status is live there. Usually it's a temporary engine bottleneck and the automatic fallback kicks in. If it persists, message support.

Question 24

How does payment work for the starter trial?

Accepted Answer

The starter trial lasts 7 days and starts with a $3 one-time payment. No auto-renewal — if you don't manually pick a plan on day 7, you won't be charged again; generation stops. Cancel anytime.

Question 25

How much content can I generate during the trial?

Accepted Answer

You get the full Starter plan limits: 50 images + 30 stories + 10 videos + 100 captions + UGC. Not unlimited — you experience the real plan.

Question 26

Where do I get my brand information from?

Accepted Answer

The system scrapes automatically — drop in your website URL and the logo, colors, tone, and industry are auto-pulled. You can edit manually. No website? An Instagram handle is enough.

Question 27

Is there an extra discount for annual billing?

Accepted Answer

Yes — annual billing adds 20% extra off. The first-3-months 40% and annual 20% don't stack; the system applies whichever is better for you.

Question 28

Can I switch plans?

Accepted Answer

Yes, anytime. Upgrades activate instantly with a pro-rated charge for the remaining days. Downgrades take effect at the end of the period; the current period isn't refunded.

Question 29

What is the Enterprise plan price?

Accepted Answer

Enterprise: ₺5,999/month (annual billing: ₺4,799/month). Unlimited brands, 25 team seats, white-label option, dedicated success manager included. Custom enterprise quotes available for larger needs — get in touch.

Question 30

Is VAT included in the prices?

Accepted Answer

No, VAT excluded (20% VAT added at checkout). Business subscriptions get a tax invoice with input VAT credit. Individual subscriptions also receive a proper invoice.

Question 31

My invoice address/title is wrong — can it be fixed?

Accepted Answer

Yes — message support and the correction is made within 3 business days. First correction in the same period is free of charge.

Question 32

How do I update my card information?

Accepted Answer

/app/account → Payment Method → Add new card. The old card is removed automatically. Next charge goes to the new card.

Question 33

Do I get a refund if I cancel mid-period?

Accepted Answer

Full refund within the first 14 days. After that, no pro-rated refund — but access continues until the end of the period, so you can keep generating until the last day.

Question 34

How long does it take to generate one video?

Accepted Answer

Standard 5s video: ~30-60 seconds. UGC video (avatar + script): 1-2 minutes. Cinematic video (Soul ID + DoP): 2-4 minutes. During peak times it queues, with ~30-second average wait.

Question 35

Is there an iOS/Android app?

Accepted Answer

Currently PWA (add to home screen from your mobile browser — works like native). Native iOS + Android apps are on the Q3 2026 roadmap.

Question 36

Is the content calendar generated automatically?

Accepted Answer

Yes — a 30-day calendar in 30 seconds. Powered by persona + best-time + holiday-calendar + content-mix algorithms. Approve one by one or all at once.

Question 37

How does the team approval workflow work?

Accepted Answer

Editor prepares content → Approver approves or requests changes → Publisher posts. The Approval Queue (Pro+) page shows the full flow. Slack / email / in-app notification options are available.

Question 38

Will my brand colors stay consistent across every visual?

Accepted Answer

Yes — the Moodboard Engine + Product DNA Lock inject your brand colors/tones/style into the AI on every generation. Pro+ ships with 7 ready-made moodboard presets, and you can create your own.

Question 39

Does it auto-post to Instagram?

Accepted Answer

Yes — with Meta App Review approval, auto-publishing to Instagram + Facebook pages. Reels, Story, Carousel, and single posts all supported. While the review is pending you can push manually.

Question 40

Does it auto-upload to TikTok?

Accepted Answer

Yes — auto-upload via TikTok Content Posting API. Caption + hashtags + cover image included. Main caveat: TikTok doesn't grant API access to every account (newer accounts may wait 1-2 weeks).

Question 41

How does the automated Google Ads budget management work?

Accepted Answer

Connect your account via OAuth → it joins our MCC → the cross-channel budget shifter runs daily at 08:00 UTC → spend shifts to the higher-ROAS channel. Total budget stays fixed; only distribution changes.

Question 42

Is my data backed up?

Accepted Answer

Yes — daily automated backups with 30-day retention. In a disaster, recovery is guaranteed for the last 24 hours of data (RPO 24h, RTO 4h).

Question 43

Can I download all my data?

Accepted Answer

Yes — /app/settings → Download My Data button. All brand, content, and settings data is emailed to you in JSON format within 24 hours. This is your data-portability right.

Question 44

Is two-factor authentication (2FA) available?

Accepted Answer

Currently Magic Link (one-time link via email) provides passwordless sign-in. TOTP 2FA (Google Authenticator) is on the Q2 2026 roadmap. SSO (SAML/OIDC) is shipping with Enterprise.

Question 45

How many clients can I manage on the white-label agency plan?

Accepted Answer

Unlimited. Each client logs into their own panel with their own limits. As the agency, you see a global management panel for all of them, set your own pricing, and buy in bulk from AgentFabrica.

Question 46

When are affiliate commissions paid?

Accepted Answer

Commissions for the previous month are paid out on the 15th of each month. Minimum payout is ₺500; below that, the balance rolls into the next month. Local bank transfer or Wise for international.

Question 47

Is there downtime? What's the SLA?

Accepted Answer

99.7% uptime guarantee on our cloud infrastructure. Maximum 2 hours total unplanned downtime per month. Exceeded? One month free. Status page: status.agentfabrica.com

Question 48

What are the API rate limits?

Accepted Answer

Pro: 600 req/minute, Enterprise: 3,000 req/minute. A separate queue endpoint exists for bulk operations (no rate limit). Custom enterprise plans for additional capacity.

Question 49

What happens if a webhook fails?

Accepted Answer

Retried 5 times with exponential backoff: 10s → 30s → 2m → 10m → 1h. If it still fails, an alert appears in /app/system-health and an email is sent. A manual re-deliver button is available.

Question 50

Can I bring my own OpenAI/Anthropic key?

Accepted Answer

Bring Your Own Key (BYOK) is available on Enterprise. Add your key in Settings → API Keys; usage is billed to you, AgentFabrica charges only the infrastructure fee (~10% off).

Question 51

Can I access operation logs?

Accepted Answer

Yes — /app/system-health → Log Viewer. Searchable generation/publish/error logs for the last 30 days. Pro+ keeps 90 days, Enterprise 1 year. CSV export available.

Question 52

How does AI Traffic work?

Accepted Answer

We ingest pixel + GA4 + Shopify checkout events in real time. Hourly clustering + 7-persona classification (browser / considering / cart-ready / abandoner / customer / loyal / dormant). Intent score ≥85 + cart abandon → auto-triggers the WhatsApp Closer. Persona segments are pushed to Meta Custom Audiences hourly.

Question 53

Does a 10K-SKU catalog really turn into ad creatives in 12 minutes?

Accepted Answer

Yes. 50 parallel render workers + cached brand kit. The first render takes longer (new feed analysis); subsequent feed updates do delta renders only (changed SKUs). Benchmarks: 10K → 12m02s, 8K → 9m. Out-of-stock products auto-skip and live ads are auto-paused.

Question 54

Does AI Mannequin look like a real model?

Accepted Answer

From a flat product photo, it produces 6 variants by body type / age / ethnicity using diffusion + control models. No photoshoot, no agency — on-model imagery in minutes for fashion brands. Use it on /app/ai-mannequin. The background engine also drops seasonal scenes (summer/winter/holiday/Black Friday) behind the product.

Question 55

How do I trust suppliers in the Supplier Network?

Accepted Answer

Every supplier is rated on 4 criteria: quality (1-5), communication (1-5), shipping speed (days), price advantage (1-5). Successful order count + on-time delivery rate are also shown transparently. Premium tier suppliers are manually vetted (trade assurance + return policy checks). 1,200+ curated suppliers — Turkey-warehoused ones are flagged separately.

Question 56

Which products does Auto Store Creator choose?

Accepted Answer

Pick a niche → top-scoring products from Hand-Picked Winners + Niche Spy data are selected for that niche. They're added to your connected Shopify store as drafts (you approve and activate). Tag: `agentfabrica-auto-store`. Phase 2 will auto-push the brand kit (logo, colors, fonts) into Shopify shop settings.

Question 57

When an order comes in, is it auto-routed to the supplier?

Accepted Answer

Yes — Shopify `orders/create` webhook → `splitOrderBySupplier()` → it determines which supplier ships each product → places the order via the dropshipping API → writes the tracking number back to Shopify fulfillment when received. Track each job's supplier mapping on /app/orders. Approval-first protocol: high-value orders require Telegram approval.

Question 58

How is Hand-Picked Winners refreshed?

Accepted Answer

A daily cron runs at 06:00 scanning products with Strategy Gate score >75 + last-7-day ad lift >50% + margin >25%. The 6 curated picks stay fixed for the day and refresh the next morning. On /app/hand-picked, add any pick to Shopify in one click (as a draft).

Question 59

Can I change the mascot's voice?

Accepted Answer

Yes — admin → Voice Lab (/app/admin/voice-lab). Audition 14 premium voices side by side and set any one as the default for any language. Each language can have its own voice. 4 voice presets: Natural Greeting / Warm Narrator / Expressive / Consistent.

Question 60

Where can I use the free e-commerce calculators?

Accepted Answer

/tools/calculators — 5 instant calculators: profit (with commissions), ROAS health, CPA capacity, break-even ROAS, AOV + LTV. No signup required, mobile-friendly, SEO-optimized.

Question 61

How do I come up with a store name?

Accepted Answer

/tools/name-generator — give a niche + tone + keywords and our AI produces 12 brand-fit suggestions. Each name comes with the rationale plus a .com domain estimate. 10 free generations per hour, unlimited after signup.

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